Three month review launched into DVLA services
A WIDE-ranging review into how the DVLA can deliver better services and save money for the taxpayer was launched yesterday.
The three-month review was launched by Roads Minister Stephen Hammond, who said services to customers would not be affected during the review.
The review will consider each part of the DVLA to identify improvements and make recommendations on how to make services better, including how best to move more services online and identifying how to increase the use of services that are already online.
Mary Reilly, a non-executive director of the Department for Transport, will lead the review before submitting a report to ministers outlining formal recommendations for transformation within the DVLA.
Mr Hammond said: "The DVLA has a reputation for delivering world-class standards of service, but there is always room for improvement, particularly with the growth in digital technologies.
"We want DVLA to lead the way in providing excellent digital services to meet the needs of their customers."