Computer glitch forces NatWest and RBS to open branches on Sunday
Branches of NatWest and RBS across South Wales are open on a Sunday for the first time ever after a technical glitch caused a huge backlog in customers' payments.
The banking group's boss Stephen Hester has issued a public apology for the computer fault that left many people without access to their accounts and unable to pay bills.
-
In an unprecedented move to open branches today, staff will be on hand until midday.
But the glitch, although now fixed, has left many customers still unable to carry out transactions because of the overwhelming backlog to update millions of accounts.
Race & Stay with Stradey Park Hotel and Ffos Las Racecourse
View detailsInc. transport to and from the races, entrance to Ffos Las, free programme, pint/glass of wine & carvery roll, overnight stay in the hotel inc. breakfast in the morning. For just £112.99 fro 2 adults
Terms: Subject to T&C. Cannot be used in conjunction with any other offer. Subject to availability, ask at time of booking. Based on two people sharing a double/twin room.
Contact: 01554 700277
Valid until: Monday, March 31 2014
RBS Group chief executive Mr Hester said: "I am very sorry for the difficulties people are experiencing.
"Our customers rely on us day in and day out to get things right, and on this occasion we have let them down.
"Right now my top priority, and the priority of the entire RBS Group, is to fix these problems and put things right for our customers.
"This is taking time, but I want to reassure people that we are working around the clock to resolve these problems as quickly as we are able.
"I also want to be clear that where our customers are facing hardship or difficulty we can and will help them.
"I also want to reassure customers that no one will be left permanently out of pocket as a result of this, and again, they should contact us directly about this."
The problems are thought to have begun on Thursday when an attempted software upgrade for the banking group's payment processing corrupted the system.
Comments
by siarad2
Sunday, June 24 2012, 1:12PM
“Remember the old saw 'don't fix that which is working'
Remember 'we have to pay monumental sums to get the best people'
Yes those best people who caused the banking collapse & now a shambles or worse of more peoples lives.
OMG let's pay peanuts & get the worst they can't be more useless.
The CEO should go for allowing untested software to be installed & even worse having no backup system, surely a CEO job but hey I guess his 'compensation' & hideously large bonus is safe.”