Was checkout girl right to refuse to serve shopper on mobile phone?
A DEBATE is raging after a Sainsbury’s checkout assistant refused to serve a shopper because she was on her mobile phone.
The supermarket chain, which has a store in Quay Parade, Swansea, has apologised for the incident, which happened at its Crayford, south east London, store.
It involved Jo Clarke, a 26-year-old property manager who was told by the checkout operator to end her phone conversation.
Miss Clarke is reported as saying: “I was standing at the foot of the till waiting to bag my shopping up, yet the lady on the checkout was just staring at me. When I stopped my conversation and said, “Is everything OK?”, she said, “I will not check your shopping out until you get off your mobile phone”.
A Sainsbury’s spokeswoman is reported as saying in response: “We have apologised to Ms Clarke. It isn’t our policy to not serve customers who are using a mobile phone.”
But the incident has caused a division of opinion, with some arguing that talking on a phone while you are being served is rude, and others claiming the checkout operator was wrong.
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