Worry over 999 response times
PATIENTS who dial 999 from Kidwelly in a medical emergency can expect to wait almost three times as long as they should for help.
New figures have revealed that ambulance response times to the area have fallen dramatically below target.
The Wales Ambulance Service aims to get to the scene of an emergency in eight minutes, but official new figures suggest that calls to the SA17 area — which includes Kidwelly and Mynyddygarreg — have instead taken an average of 21.51 minutes.
Jan Bettell-Higgins, of Water Street, has called on the service to look at where it is going wrong after her husband David, 68, was left waiting for longer than the average time after a heart attack in March.
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Mrs Bettell-Higgins, 69, said: "I was not happy, he was just so bad and every minute counted.
"The ambulance service said they were on their way, but it took much longer than eight minutes."




Comments
by carmshire
Thursday, September 20 2012, 11:32AM
“Kidwelly is in a rural setting. It does not have the sufficient population to require an Ambulance station permanently. This is why the Amb service is encouraging first responders etc in rural areas. Although they only have basic skills, in a cardiac arrest scenario, they can mean the difference between life and death.
People have to realise that there are only a certain amount of Ambulances on duty at one time and they are stretched to the limit. 8 minutes is the TARGET for an immediately life threatening call. It DOESN"T mean every time you call 999 you should have an Ambulance in 8 minutes!!!
Calls get triaged and if your situation, however dire it may appear to you is not regarded as life threatening, then you may have to wait up to an hour.
You may also be referred to NHS direct who may decide that an Ambulance isn't necessary and arrange for a DR to visit or just tell you to take a Paracetamol.”
by maxmin
Wednesday, September 19 2012, 3:20PM
“Have to agree with Neathboy here. The ambulance has to come either from Llanelli or Carmarthen and it takes pretty fast driving in a vehicle not built for speed to arrive in 21 minutes.”
by Neathboy234
Wednesday, September 19 2012, 10:40AM
“To be honest i think 21 min's is not bad. It all depends on the time of day, and what the tragic is like. I guess if you want one to come quicker move to a big town or city, there is a price to pay for living in the middle of nowhere and this is it.”
by MrCadwalader
Wednesday, September 19 2012, 9:51AM
“People need to know and accept that that the way The Welsh Ambulance Service responds to calls has changed. Less importance is being placed on arriving at the scene within 8 minutes and more importance being placed on the patient's clinical outcome. In the past if someone made a 999 call and the Ambulance arrived within 8 minutes, then that call was deemed to have met the necessary targets - regardless of whether the patient lived or died!
Now 999 calls to the Ambulance service are assessed in a different way and available ambulances are dispatched to callers in most need first – so someone reporting chest pains, severe loss of blood or an unconscious patient will get an ambulance before someone reporting an incident where the patient is conscious, breathing unaided and not loosing blood, which may mean they will wait more than 8 minutes for an ambulance to arrive.”
by williamwaun
Wednesday, September 19 2012, 9:32AM
“And not a word from the Welsh Assembly, who are in control of our health service. The only way to save lives, is to get them out of power and vote Plaid otherwise you will see more lives being lost.”