VIDEO: Cold callers warning from Swansea Trading Standards
COLD callers are taking advantage of a government scheme to make homes warmer.
Trading standards officers in Swansea have been contacted by people who say they feel cheated by rogue traders capitalising on the UK Government’s Green Deal scheme.
It is for people who may not be on benefits but who can qualify for a loan to carry out energy efficiency improvements on their homes.
Trading standards officer Dave Picken said the main thing was not to part with any money up front.
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He said: “We’ve received numerous responses to a questionnaire we sent out from people who had bad experiences with some companies.
“We are working to tackle these firms but our main advice would be not to hand over any money until you have checked that the contractor is approved by the Energy Saving Advice Service.”
Other cold-calling firms have been asking people for personal and financial information such as benefits letters.
Swansea Council cabinet member for sustainability Sybil Crouch said: “In Wales, households on low income can benefit from the Welsh Government’s Nest scheme.
So anyone concerned about wanting their home to be warmer should call them first.”
Nest will advise on whether the caller qualifies for the scheme.
The UK Government runs a separate scheme called Green Deal.
Councillor Crouch added: “If [they do not qualify for Nest] they will advise them on ECO or Green Deal, or put them through to another government helpline to discuss those options.
“By going through the Nest route, customers can be put in touch with approved contractors, and nobody should ever deal with a cold-caller on this issue.”
Home owners who want to find out information about energy saving for their home and what schemes are available can contact the Energy Saving Advice Service at www.energyssavingtrust.org.uk and the telephone number is 0300 123 1234.
The Nest number is free to ring from landlines and mobiles and is 0808 808 22 44.