Swansea City fans unhappy with ticketing mix up
SWANSEA City fans on their way to Wembley have been hit by a ticketing mix-up.
More than 33,000 fans will be heading to London for the Capital One Cup Final against Bradford City on Sunday.
But fans' excitement has been tempered by having the wrong tickets delivered.
Some supporters have been seated away from each other — despite having their season tickets linked together.
One fan, Andrew Birt, who runs the Llangyfelach junior team, was left shocked when the 24 tickets he had ordered for friends and some of the juniors at the club were dotted around different rows of the stadium.
He said: "They are all in one block but I have got a row of four, two rows of three, one pair and all the rest are separate.
"I went down to the ticket office on Friday afternoon and there was a lot of animosity as you can imagine, there was one person serving and they were being bombarded.
"If I had left it to the last minute I could understand and would just be glad to be there. But we linked all our season tickets and I was on the website from 8.30am the day they went on sale.
"We have got two seven-year- olds and an eight-year-old going so they are going to have to have priority, it seems to have been a clerical error."
Another season ticket holder, Chris Hill, said: "I am a bit upset with the way people have been treated to be honest.
"A friend of mine picked up tickets for her father and father-in-law. They wanted to sit together as her father-in-law is elderly and needs help. The tickets they were given were all in separate rows away from each other.
"Fortunately this has been sorted out, but it seems to have affected a lot of people. One person I spoke to said he had ordered two tickets and had received 22.
"Obviously you want to take children along, the whole point is that you are together.
"It is not acceptable that kids and their families are separated when the system allowed season tickets to be linked."
Other fans posting on the popular PlanetSwans website also spoke out.
One poster, Jackhero, wrote: "I've had four tickets ordered. Not as bad as some on here but two seats together different row.
"No point in linking tickets. Worst thing is they have put the two concessions together (my dad and son). This is solvable though, we will just change seats obviously. But won't be all sitting together."
Another, jjack21, said: "Had my two tickets this morning but they have sat my 11-year-old away from me and gave me two adult tickets.
"We have always been linked in with Jack Army membership and bought them both together!
"Popped down to the ticket office to resolve this morning and the office was full of other groups this had happened to."
Swansea City or the stadium management were unable to respond as the Post went to press.