Dad disgusted at Burger King's hot water charge

A DAD has given a burger joint a grilling after they charged him £1.20 for some hot water for his daughter's bottle.

Adam John had popped into a Swansea branch of Burger King with his family for a meal, when four-month-old Maysie-Jayne got peckish too.

But the 23-year-old father said he was shocked when staff told him he would have to buy the hot water for her feed — because of health and safety rules.

But Mr John said he was given an unappetising alternative — he could fill the bottle with water from a tap in the toilets, and staff would warm it for him.

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Mr John, from Clydach, said: "I've never come across anything like this — I think it is disgusting. All we wanted was some warm water to make Maysie-Jayne's bottle.

"I couldn't believe it when they said they couldn't give me any because it was against health and safety rules — but they could sell it to me.

"They suggested I could go to the toilet and get some water and they would put that in the bottle warmer — but there was no way I was going to do that, you've got to make sure everything is sterile."

The new dad got hot under the collar after he and members of his family stopped at the Burger King restaurant on Union Street in Swansea city centre.

While the adults ordered more than £23-worth of burgers and fries without a hitch, a meal for the newest member of the family proved more difficult.

After trying to talk staff around to handing over some warm water, the dad said he gave-up and handed-over the money.

Mr John said: "In the end I had to buy a cup of boiling water — a cup of tea without the tea — for £1.20 which wasn't really what we needed for the bottle.

"It really upset the whole day — it's not so much the money it is the principle of it."

A spokesman for Burger King UK said families were welcome at their restaurants, and that the company was looking into what happened at its Union Street branch.

He said: "All Burger King restaurants welcome parents and their young children and some sites provide electric baby food and bottle heating units for customers.

"We value feedback from customers regarding their restaurant experiences, in order to regularly review the provision of customer facilities in Burger King restaurants.

"We are looking into this incident internally."