DVLA in centre award success
ONE of Swansea's largest employers has been honoured with two national awards.
The DVLA, which employs around 5,000 people in the city, took the prestigious title of Best Overall Contact Centre of the Year at the Customer Contact Association (CCA) Excellence Awards.
The agency also won the Most Effective Training Programme award.
DVLA chief executive, Simon Tse, said: "I am absolutely delighted that our contact centre has been recognised in this way and I am extremely proud that the staff have been given the recognition they deserve."
CCA chief executive Anne Marie Forsyth said: "These were the most hotly- contested awards CCA has ever held — a huge congratulations to the winners who truly represent the very best in customer service.
"DVLA's success in particular underlines the valuable role CCA Global Standard plays in driving continuous improvements. "It was inspirational to see the passion for pleasing customers which shone through all of the submissions this year."