Council's pledge to provide a high standard of service
ANYONE dealing with Swansea Council in future should find staff are friendly and courteous.
Queries will be dealt with promptly and if anything does go wrong then an apology should be forthcoming.
It is all part of a pledge, called the Swansea Standard, to customers from the authority to ensure they get better service.
It follows consultation with the public who made it clear how they wanted to be treated when dealing with council staff.
The council said those views have been brought together to create out five priorities.
BELOW: Some funny clips from films showing how not to do customer service:
Be friendly and treat customers with respect; give our name to customers; deal with issues promptly; give clear advice and use plain language; and apologise if we get things wrong.
And when council staff were asked how they wanted to treat customers, they put forward the same priorities as the public.
Deputy leader and cabinet member for citizen and community engagement Christine Richards said: "Our staff have always done a great job in serving the people of Swansea but we want to ensure we keep on raising standards so that residents benefit from the best possible services.
"This is why we've launched the standard so that all staff know what is expected of them.
"We asked the public how they wanted to be treated by our staff and we've listened to them by acting on their priorities.
"This boils down to common sense — it's how we'd all like to be treated when we need a question answered or a problem solved.
"We want to ensure people get the high level of service from all our staff that they expect and deserve.
"We're also keen for people to tell us what they think so that we can improve in areas where we might not be reaching the standard we expect across all service areas."
Feedback forms are being made available in council facilities so that customers can rate the service they've received.