CCTV training is giving security staff a clearer view of trouble
DOOR supervisors and taxi marshals are among night-time frontline staff being given a clearer picture of the use of CCTV.
They have visited Swansea's CCTV control room as part of a training programme to improve their understanding of how the system is operated, and to improve their future communication with operators.
It is the latest move designed to improve the way night-time economy staff work together, and it is hoped it will contribute to Swansea city centre's quest for Purple Flag status.
Kyle Davies, head door supervisor for Bambu Beach Bar, said: "I now understand how complex a job it is monitoring all the CCTV cameras in the city centre.
"There is a lot more to it than I realised. It was also of real benefit to meet the operators face to face. Now I will actually know the people I am talking to when I contact them via radio when incidents occur."
Rebecca Rogers, city centre taxi marshal, added: "The visit has given me a completely different perspective on things. This will definitely improve the way we communicate with operators via radio and help us understand the pressure they are under on busy nights."
Operators monitor 45 CCTV cameras in the city round the clock. The team has direct links with frontline staff — including door staff and taxi marshals — and police via the nite-net radio system. The system works to prevent crime and disorder and improve public safety.
The city centre has a team of door supervisors working every weekend to ensure venues are safe and welcoming places for their customers.
Their role includes including carrying out appropriate checks to prevent under-18s entering venues, preventing drugs use and dealing in venues and informing the police and ejecting trouble-makers.
Swansea Bid (Business Improvement District) funds taxi marshals to keep order at taxi queues in the city centre on a Friday and Saturday night, as taxi ranks used to be hotspots for alcohol-fuelled violence.
They can call for CCTV support when dealing with individuals who become aggressive and alert other venues of potential trouble-makers to prevent them entering other premises.
Jeff Davison, Safer Swansea's strategic manager, said: "This training has given frontline staff an insight and improved understanding of the CCTV operation and how all staff can work together more effectively to make the city centre safer.
"Ensuring the city centre is a safe place to visit at night is a key element of the application process for Purple Flag. A great deal has already been achieved over the years to make the area safer – such as the introduction of taxi marshals – but there is always room for improvement.
"The Purple Flag working group will continue to identify areas for improvement and ensure work is carried out to make positive changes to Swansea's nightlife."
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